Your Challenges… Our Solutions

You count on your computer to work smoothly and help you tear through your most pressing tasks. But, no system is immune to occasional downtime. Do you know what to do when your computer experiences lag, breaches or a system error? Limiting yourself to on-site support extends your system downtime, and experts can take days to resolve your issues. You need remote support to help you at any given notice.

Protek Solutions gets you the remote computer support you need when you need it. We proactively monitor your systems and provide on-demand support, so you experience minimal downtime and interruptions to your productivity. Whether you’ve received an error message during the middle of a project or your computer is struggling to operate, we’re a quick phone call away from resolving your tech troubles. Our experts have been providing comprehensive PC and Mac support for decades. And, if your computer issues can’t be resolved remotely, we’ll deploy IT experts to solve your challenges in-person, onsite without any additional costs.

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Benefits of Remote Computer Support

24/7 Support Computer problems and downtime can strike at any point during the day. That’s why we provide on-demand, 24/7 help desk support and ticket reporting that leads to quicker resolutions and keeps interruptions to a minimum.

Testing & Patching As with most technology, your computers and other hardware require regular updating and patching to ensure optimal performance. We schedule routine testing, updates and necessary patches to keep your hardware optimized.

Proactive Monitoring Most interruptions can be prevented with the right tools and resources. We proactively monitor and manage your systems to eliminate the risks of downtime and other work-related interruptions while promoting business continuity.

Hardware & Software Integration Whether you’re using the cloud or physical hardware, installing and testing applications can be time-consuming. We quickly and seamlessly deploy your hardware and software to eliminate installation wait times.

How do you know if a managed service provider is right for you? You’ve got questions – our white paper has answers.

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