You’re working on your daily tasks and checking off to-dos left and right, but then you notice that your document won’t send to your colleague. You try again and work on other tasks while you wait, but after 10 minutes you receive the same error alert: “Message failed to send.” Frustrated and feeling defeated, you make yourself a note to bring in an external USB drive. But, it doesn’t have to be this way.
Protek Solutions provides 24/7 IT help desk services to help resolve your technology problems as they arise. Our team of experts is available on-call to create tickets and get your technology back to working condition as quickly as possible. With resolutions occurring within 15-20 minutes, we’ll minimize your wait times and promote business continuity. We understand that you have better things to do with your time than wait around for hours to get your technology working as it should in the first place. That’s why our team of experts is readily available to evaluate and resolve your tickets, so you can worry less about your technology and focus on turning your to-dos into to-dones.
Business Continuity Extended downtime is both frustrating and damaging to your productivity. By providing timely support, we eliminate extended downtime and improve your business continuity so you can get back to work instead of twiddling your thumbs.
Incident Tracking Knowing how often your systems are experiencing downtime and interruptions is the first step to being able to prevent it. As you submit tickets to our help desk, we’ll keep track of each incident to avoid future problems proactively.
Transparent Pricing Most companies offer on-demand help desk services for additional fees. As your managed service provider, we include proactive monitoring, management and 24/7 help desk support for one, calculated monthly price.
24/7 Support Threats like natural disasters and cyber attacks aren’t restricted to your hours of operation. We provide 24/7 help desk and remote support to resolve any tech problems you’re experiencing – often before you realize you’re experiencing them.
How do you know if a managed service provider is right for you? You’ve got questions – our white paper has answers.
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